FAQ/Policies

FAQS

CAP SIZE

PLEASE KNOW YOUR CORRECT  HEAD CIRCUMFERENCE BEFORE YOU ORDER A CUSTOM UNIT. NO RECONSTRUCTIONS NOR REFUNDS WILL BE GIVEN IF YOU PROVIDE THE WRONG CAP SIZE
 

WHICH WIG DO YOU RECOMMEND FOR BEGINNERS?

All of our closure wigs are 100% Glueless! Closure wigs are great for beginners and easy to throw on and go!

DO YOUR WIGS COME FULLY CUSTOMIZED? 

All wigs come uncustomized allowing you or your stylist to customize it to your liking. If you would like your wig customized by C.Shavon you can add customization to your cart. 

ARE YOUR WIGS MADE WITH HUMAN HAIR?

Wigs By C.Shavon uses premium Virgin Hair imported from Indonesia. We also provide quality Virgin hair in select wigs. Hair Origin will be listed in each product description.

HOW LONG DOES IT TAKE TO SHIP? 

READY TO SHIP WIGS: 1-7 Business Days. Ready to ship wigs will be posted once stocked. There is a variety of custom and premade units. These wigs are posted to our site on a specific restock date or when available.

UNCUSTOMIZED WIGS /BUNDLES: 7-10 Business days. 

WHAT IS YOUR RETURN POLICY?

If there are any issues with your order please contact us in a professional manner. We will be more than happy to correct any mistakes on our end. Contact us wigsbycshavon@gmail.com. ALL SALES ARE FINAL. NO REFUNDS. ORDER CONTRACT MUST BE SIGNED WITHIN 24 HRS TO AVOID CANCELLATION.

LOST/STOLEN PACKAGES 

Wigs by C.Shavon assumes no responsibility  for any lost or stolen packages. You will not receive a refund for lost/stolen packages. Please contact the postal office to put in a claim for your lost or stolen package. After the package is dropped off at the post office and scanned, I am no longer responsible. Your order will not be replaced. 

All Packages come with a Tracking number.